Warranty
MOTOROLA, INC. warrants its Business Radio products (includes CLP, CLS, DTR RDX, RDM Series, and PR400) against defects in material and workmanship under normal use and service for a period of 1 year from date of end user purchase. Radio accessories are warranted for a period of 1 year from date of end user purchase. TalkAbout radios are warranted for a period of 1 year from date of end user purchase. Cordless phone and Bluetooth products are warranted for 90 days from date of end user purchase. Rechargeable batteries will be replaced during the applicable warranty period if: (a) the battery capacity falls below 80% of rated capacity, or (b) the battery develops leakage.
Procedure for Resellers to Accept and Replace an
In-Warranty Radio Over the Counter:
- The returned radio(s) are to be accepted only if they are complete with battery, antenna, charger, belt clip and proof of purchase to verify initial purchase date. If proof of purchase is not available then warranty date is determined by the radio's serial number. Click here for the magic serial number decoder ring (PDF).
- The reseller is responsible to ascertain that the radio(s) are truly defective in workmanship and/or materials. This does not include close encounters of the forklift/steamroller kind, toilet dunkings or a brief swim in toxic chemical pools or cement mixers.
- Things to check:
- Rechargeable Battery operation
- Antenna connection
- Coded Squelch settings
- User knowledge of radio operation
Procedures for Resellers to Return an In-Warranty Unit to
Astra Communications Inc. for Replacement:
- After checking all above conditions, call Astra at (800) 422-7133 for a return authorization number.
ASTRA COMMUNICATIONS, INC.
1101 Chestnut Street
Burbank, CA 91506-1624 - Return defective unit(s) via prepaid method to:
- Be sure to include with your return:
- Proof of original end user purchase with invoice copy, date of purchase and radio serial number.
- Your proof of purchase from Astra (copy of Astra invoice).
- A clear description of the problem.
- The battery, battery charger, belt clip, antenna and radio.
- Upon confirmation by Astra Communications Inc. of an in-warranty defect, we will send a replacement unit to you via prepaid, ground freight.
CUSTOMER IS RESPONSIBLE FOR FREIGHT WHEN RETURNING PRODUCT.
Warranty PDF document - download
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